Covid-19 – Information for Guests
First of all, we want to say thank you to the NHS and all key workers for their dedication and hard-work throughout this crisis. We do understand the challenges that families across the country have faced in these past few months. We want to thank you for your perseverance, patience and continued support.
We are in the process of contacting guests that have bookings for dates between 21st March and 3rd July. We will offer you the chance to transfer your booking with no transfer fee, or alternatively transfer the value of any deposit/full payment made to any other Gulliver's product including birthday parties, gift vouchers, Christmas visits or annual passports, should this be a more preferable and more convenient option. Please rest assured that we will be in contact with every guest that has a booking for the above period however it may take us a little bit of time.
Our support offices are now closed for the safety and wellbeing of our team. Operators are continuing to work remotely and you can contact us through the live chat feature on gulliversfun.co.uk or by emailing firstname.lastname@example.org. We will also make sure that our valued passport holders do not miss out. The expiry date on each passport will be extended by 6 months, (i.e. Your original 12-month passport is now an 18 month passport).
At each of our resorts we are working behind the scenes to make sure new social distancing measures are fully implemented. Over the next few weeks, we’ll be able to provide you with more information on how our theme parks, accommodation and attractions will be adapted. The safety and well-being of our guests and team members will always remain our top priority. Although areas of our resorts may look slightly different when we reopen, our dedication to providing incredible family experiences has not changed. We know that days out and short breaks will be more meaningful than ever and we are determined to make them happen.
2020 was always destined to be a special year for Gulliver’s with the opening of our brand-new theme park resort in South Yorkshire. We’re incredibly proud of the work our team have done over the past few years, taking fantastic ideas and bringing them to life.
We’re looking forward to opening the doors for the very first time at Gulliver’s Valley and reopening our resorts at Warrington, Milton Keynes and Matlock Bath. Until that day arrives, we’ll keep you updated with sneak peeks and videos across our social media pages. We’ve included a few snippets of this content below including some great Gully Mouse updates.
We are sure that brighter days are ahead. Stay safe and we hope to see you all again soon.