Our policy on face-coverings has been in place since we reopened our sites following the first national lockdown, in July 2020.
This policy has been put in place to protect both our customers and our employees. We understand this policy may not suit all visitors to our parks, but it is a measure that we feel, and our risk assessments show, is important.
We would like to reassure our customers that we take the health and safety of everybody who visits our parks extremely seriously.
Keeping you safe
In order to protect our customers and our employees when we reopen, we will be continuing our policy of requiring all theme park visitors aged three and above to wear face coverings while using our rides and attractions, unless they are eligible for exemption.
Face coverings are mandatory for all visitors aged 11 and above in all indoor communal areas, gift shops and take-aways, unless they are eligible for exemption.
Those who are classed as exempt from wearing face coverings should inform us upon arrival at the park, where they will receive a wrist band.
There is no requirement to wear face coverings when walking around the outdoor areas of the park, whilst respecting social distancing.
Giving our guidance context
Firstly, we should clarify that within our unique environment (and specifically when using rides and attractions) government guidance on face-coverings is significantly superseded by the guidance on social distancing, the social responsibility of our guests, and the control points identified when conducting our covid-secure business risk assessment.
You will recognise that rides and attractions are places where our operators must come into close contact with guests, where people scream, laugh and shout, and where people are in rapid or irregular motion, moving quickly into airspace previously occupied by another. Prior to re-opening, we developed our covid-awareness traffic-light system for guests to assess the different transmission levels on each ride, taking all of the above, and much more, into account.
We are aware that government guidance indicates that children under 11 years of age do not need to wear a face-covering when in shops and take-aways, however, the specific detail associated to rides and attractions (especially at venues designed for multiple guests of this younger age) can only be determined by a responsible business operator, committed to safeguarding their guests and staff.
What we are asking
Therefore, given our audience demographic, we have asked that all those aged three years and above wear face-coverings whilst using the rides and attractions. Face coverings can take the form of neck gaiters, summer scarves or bandanas, but do not need to be face ‘masks’.
Children under 3 years of age (who are not recommended to wear face-coverings) collectively form a very small minority of our total audience, thus naturally reducing the number of interactions with staff members and hence lowering transmission risk to an absolute minimum.
Thank you for your feedback
We would like to reassure our customers that we take the health and safety of everybody who visits our parks extremely seriously. We will continue to listen to our customers feedback and follow the latest government guidance to deliver safe and enjoyable family days out for all.